A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Service
Virtual Front Desk Agent
Kiosks are used to accelerate processes and transactions with or without the need for humanitarian assistance and are found almost across all industries.
The Idea of transforming hospitality using kiosk is from Macrotech, they have been working persistently to create products that is both reliable and user-friendly. With expertise in this niche domain they strive to identify and incorporate all the technological needs in their products to help the industry.
Product
Kiosk
-Check-in
-Check-out
-Collect Key
-Walk-ins
-Dispense Room keys
-Accept Credit Card Payments
-ID & Passport with Automated Face Verification
-Accept & Dispense Cash Payment
-Print / Email / SMS Receipt
-Answer Frontdesk Call
-Answer all queries from guests
-Nearby place recommendation
-Manage OTA & Channel Manager
What Kiosk Can Do for your hotel?
Services & Products That We Offer
These agents provide administrative and organizational support remotely, handling reservations, guest inquiries, and managing bookings for the hotel.
Virtual Assistant
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Addressing guest concerns, inquiries, and feedback promptly and professionally, ensuring a positive experience throughout their stay.
Customer Support
Providing assistance to agents in effectively managing and troubleshooting any technical issues within the system to ensure seamless guest service and operational efficiency.
Technical Support
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Managing billing, payments, and credit-related matters, ensuring accurate and timely processing of payments and resolving any payment-related concerns.
Collections & Credit
Promoting the hotel's services, managing promotions, and attracting new guests through various marketing strategies and campaigns.
Sales & Marketing
Handling administrative tasks behind the scenes, including data entry, inventory management, and other operational duties.
Back Office Support
Managing financial transactions, maintaining records, and ensuring the accuracy of financial information related to the hotel's operations.
Accounting & Bookkeeping
Assisting with employee-related tasks such as recruitment, onboarding, training, and managing HR-related documentation for the hotel staff.
Human Resource
OTHER SERVICES
We ensure high-quality customer care while covering the rest of operating, marketing, and planning expenses . We will be the ambassador to your customers and an extension of your business. HSIS's priority is to build a long-lasting customer relationship. We offer unmatched capabilities to serve customer in the right way.
Services Included:
• New Product, Service Sales, Subscription
• Billing Explanation, Payment Applications
• Problem Solving, Complaint Handling
• Welcome Calls, Satisfaction Checkups
Customer Care Support
OTHER SERVICES
Ensure your customers have the best technical support possible with the innovative contact center team at HSIS. We will be there whenever they need us and can help them troubleshoot, set up their technology solutions or track and manage the repair process. Over the years, our team has supported major telecommunications and entertainment clients to manage the technical requests from customers. We offer seamless solutions and a courteous manner that values your clients as much as you do.
Services Included:
• Level 1 & Level 2 help desk inquiries
• Utilize latest technology to address more complex problem, problem resolution by remote control access or on site repair
• Provide Business Intelligence, Processes to improve our clients business
Technical Support
PROVIDED SERVICES TO DIFFERENT SECTORS
We offer a wide array of non-voice capabilities to enable you to focus on your core business and reduce operational costs.
We offer Services to Companies in sectors such as :
• Inquiry Processing
• Data Processing
• Order Processing
• Outbound Mailing
• Email/Brochure Mailing
• Legal Typing
• Service Call Logging
• Data Cleansing Services
Office Admin Outsource
PROVIDED SERVICES TO DIFFERENT SECTORS
We perform welcome calls, first-party collections, third-party collections, and primary and secondary recovery services. We specializes in managing, analyzing and acting on customer data to recognize and minimize risks, efficiently collect payments and develop stronger customer relationships.
We offer Services to Companies in sectors such as :
• Financial Services with a major portfolio in auto, banking, financial, retail, and credit card
• Telecommunication Services for wireline, wireless, bundled billing, Internet ISP and credit activation
• Utility Industry - Services from new customer sign-up service requests to collections
• Healthcare Services with spectrum revenue cycle management and support services
Credit and Collection
PROVIDED SERVICES TO DIFFERENT SECTORS
We possess the expertise and technological support to turn first contact into sales. Whether your client is local or global, HSIS will reach them and help you improve your revenues.
We offer Services to Companies in sectors such as :
• Application Development
• Mobile application development
• Software development
• ERP and cloud-based solutions
• SAP HCM cloud applications
• Enterprise solutions
• Internet Marketing
• Web design and development
• Search Engine Optimization
• Social Media Marketing
IT & Professional Services
PROVIDED SERVICES TO DIFFERENT SECTORS
There’s nothing worse than when you’re with a client and the telephone is constantly ringing in the background, and you can’t answer it. If you answer it, it presents a slightly bad image to your current client. If you ignore it, you might miss out on a potential client.
With our telephone answering service, you’ll never miss a call again. Divert your calls to our friendly receptionists, and your calls will be answered professionally every time.
We offer Services to Doctor and any Clinic:
• Professionally answer calls
• Screen unwanted/sales calls
• Book and amend appointments from incoming calls
•Use your existing diary system (e.g. PPS) or our simple to use diary management service
Relay messages by phone, email or SMS
Call Answering Service for Doctor & Medical Clinic
PROVIDED SERVICES TO DIFFERENT SECTORS
We deliver high-touch, high-focus technology solutions to enables business efficiencies and quality results.
We offer Services to Companies in sectors such as :
• Lead Generation and Appointment Scheduling
• Telemarketing
• Data Verification Services
• Cross Selling and Up-Selling
• Win- Back Programs and Surveys
• Customer Retention and Loyalty Management
Sales
