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Explore our website to discover a world where hospitality meets technology. Here, you'll find detailed information about our virtual front desk agent services, our advanced kiosk technology, and how we can transform your hotel's guest experience. Learn about our partnerships, read testimonials from satisfied hotel partners, and understand how our innovative approach can benefit your business. Stay updated with our company and contact us to discuss how we can tailor our services to meet your specific needs.
Welcome to the future of hospitality with High Speed Internet Support Inc.
What This Website Has to Offer
Our goal is to redefine hospitality experience using innovative solutions.
APPROACH
At High Speed Internet Support, our goal is to redefine the hospitality experience for both hotel partners and their guests. We seamlessly blend cutting-edge technology with personalized service to offer unparalleled support. Through our virtual front desk agents, we provide round-the-clock assistance, ensuring that guests receive prompt and tailored solutions to their inquiries and booking needs. Our collaboration with Macrotechnology enables us to harness high-speed internet support and advanced kiosk technology, empowering our agents to connect directly to our hotel partners' systems. This synergy enhances efficiency and guest satisfaction, setting new standards in the hospitality industry.
Macrotech USA Inc. is the most complete and reliable platform for controlling Internet access in public spaces and managing automated marketing campaigns over WiFi. It was founded with the vision to transform the hospitality industry by providing the best in class technological solutions.
It is also a great fit for IT companies and professionals aiming to expand their solution portfolio or needing to find a solution for their existing clients.
Macrotech Hotel operates throughout the World, both directly and through resellers and installers. All our products are developed with the precise goal of guaranteeing our partners the possibility of independently designing, marketing, installing and maintaining state-of-the-art public Internet access systems for their customers.
PARTNER COMPANY
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GOALS
Strength that speaks for itself
STRENGTHS
Our company's greatest strength lies in our unwavering commitment to 24/7 availability. Our virtual front desk agents are accessible round the clock, ensuring that both our hotel partners and their guests receive instant and reliable support at any hour. This constant availability not only enhances guest satisfaction but also provides peace of mind to our partners, knowing that expert assistance is just a call away, day or night.
Availability
Innovation is at the heart of our operations. Our collaboration with Macrotechnology enables us to deploy advanced kiosk technology, seamlessly integrated with High Speed Internet Support. This innovative approach empowers our virtual front desk agents to provide efficient and personalized services, setting new benchmarks in guest experiences. By embracing cutting-edge solutions, we enhance the efficiency of hotel operations and elevate guest satisfaction to unprecedented levels.
Innovation
At our company, we prioritize transparency, integrity, and reliability in every interaction, both with our hotel partners and their guests. Hotel partners trust us to handle front desk responsibilities with professionalism and confidentiality, while guests rely on us to assist them with their bookings, reservations, and inquiries promptly and accurately. Our agents, as ambassadors of trust, ensure every interaction is sincere and credible. This trustworthiness builds long-lasting partnerships and fosters a positive reputation in the hospitality industry.
Confidentiality
What our clients are saying...
TESTIMONIALS
Talking to a screen was a little weird, but it was fast and safe and I appreciate the speediness of the process above everything when it's late at night and I just want to get to sleep. Nice quiet hotel too.
November 2022
Place was neat and check-in was easy. We appreciated the smile at the front desk and the check in with the kiosk was certainly a new and interesting experience for me and my family. We will be back when we find ourselves in need of an affordable stay.
August 2023
Super easy check-in and check out. Dealing with the lovely gentleman at the front desk or the attendant via video at the kiosk makes for a nice customer experience.
Booking.com
April 2023
You're probably wondering...
FAQs
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What is HSIS?High Speed Internet Support Inc. (HSIS) is a business process outsourcing based in Philippines which concentrate in providing an extensive range of service to hotel industry with in USA, CANADA, & EUROPE. Incorporated in Metro Manila in 2018, the company started providing technical support services in hotel industry in USA. From day one, as we continue to seek for our client’s satisfaction, today we are thrilled to share our rapid growth of teams performing diverse services such as customer care, technical support, Virtual front desk assistance, collection, accounting/bookkeeping, and conducting other back office related activities. Our Partners could conveniently engage to our well-rounded English-speaking agents 24/7.
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What is a Hotel Front Desk Agent?A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
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How does the virtual front desk agent service work?Our virtual front desk agents are connected to your hotel's system through a kiosk, allowing them to access booking information, handle check-ins and check-outs, manage reservations, and assist guests with their inquiries via the kiosk or phone calls.
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Is it safe to entrust front desk responsibilities to a virtual agent?Yes, our virtual front desk agents undergo rigorous training and adhere to strict security protocols. They are equipped to handle sensitive guest information securely and professionally.
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What type of hotels can benefit from virtual front desk agent services?Our services cater to a wide range of hotels, including boutique hotels, resorts, large chains, and motels. Whether you're a small inn or a luxury hotel, our virtual front desk agents can customize their support to meet your specific needs.
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How do virtual front desk agents improve guest satisfaction?Virtual front desk agents provide prompt and personalized service, leading to improved guest satisfaction. They handle guest requests efficiently, ensuring that guests have a seamless and enjoyable stay.
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Are virtual front desk agents available 24/7?Yes, our virtual front desk agents operate round the clock, providing 24/7 support to hotel partners and their guests. This ensures that assistance is always available, regardless of the time zone.
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How can a hotel partner with your virtual front desk agent service?Partnering with us is simple. Contact us via email to discuss your hotel's specific requirements, and we will tailor a solution that fits your needs. We provide seamless integration and training for your staff.
Send us a message today!
High Speed Internet Support (HSIS), founded in 2018 in Davao, Philippines, evolved from a pre-existing entity established in 2013 in Makati, Philippines. Specializing in high-speed Internet support, we serve hotel owners across the USA through self-check-in kiosks, offering real-time customer service via video calls with agents based in Parañaque, Philippines.
At HSIS, we're dedicated to exceeding client expectations, ensuring seamless hotel experiences. With a vision to expand globally, we aim to become a leading Business Process Outsourcing (BPO) company, providing top-notch customer, technical, and virtual services in the USA, Canada, and Europe. Our focus is on fostering a harmonious work environment, encouraging employee productivity, and empowering passionate individuals to join our team. United in purpose, we believe in the strength of unity and dedication, standing tall together in the competitive BPO landscape.